Terms & Conditions

Effective Date: January 2025

Welcome to The Holistic Dog Health Coach, your trusted destination for high-quality dog supplements, expert canine nutritionist consultations, and educational resources. Please read these Terms of Service and Refund Policy carefully before using our website or purchasing our products and services.

1. Use of Website

By accessing this website, you confirm that you are at least 18 years old and agree to comply with these terms. All content on our website, including product descriptions, branding, images, and blog posts, is protected by copyright and intellectual property laws.

2. Products and Services Offered

We provide:

Dog Supplements: Nutritional products designed to support canine wellbeing.
Canine Nutritionist Consultations: Personalized dietary guidance for dogs, delivered virtually by qualified professionals.
E-books, Guides, and Online Courses: Educational materials for dog owners covering canine nutrition, wellbeing, and holistic care.

All advice and products are intended as supplements to veterinary care, not substitutes. Always consult with your veterinarian before introducing new supplements or dietary changes.

3. Orders and Payment

All purchases must be paid in full at checkout. We accept major credit cards and secure digital payment options. By placing an order, you agree that all details you provide are accurate and current.

4. Shipping & Delivery

We ship across the UK using reputable courier services. Typical delivery time is 3-5 business days. We are not responsible for delays due to courier issues or external disruptions.

5. Refund Policy

a. Dog Supplements

Unopened Items: Return within 14 days of receipt for a full refund, minus shipping costs.
Opened Items: Due to hygiene standards, opened products are non-refundable unless defective or linked to an adverse reaction.
Defects/Issues: Notify us within 7 days with photos and a description. We will offer a replacement or full refund upon validation.

b. Canine Nutritionist Consultations

Cancellations: Free cancellation or rescheduling up to 24 hours before the scheduled consultation.
No-Shows/Late Cancellations: Non-refundable.
Satisfaction Concerns: Contact us within 3 days of your consultation. While we do not provide refunds for completed consultations, we may offer a complimentary follow-up or partial credit at our discretion.

c. E-books, Guides, and Courses

All purchases of digital products such as e-books, downloadable guides, and online courses are non-refundable. Due to the nature of digital content, all sales are final once access or download has been granted.

To initiate a return or request support, email us at [Your Email Address] with your order number.

6. Health Disclaimer

Our supplements and services are not intended to diagnose, treat, cure, or prevent disease. Individual results vary. Always consult with a licensed veterinarian regarding any health issues.

7. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from the use or misuse of our products and services. Our liability is limited to the purchase price of the product or service in question.

8. Privacy

We value your privacy and process personal information in accordance with our Privacy Policy.

9. Updates to Terms

We reserve the right to update these Terms of Service and Refund Policy at any time. Changes will be posted to this page with a revised effective date.

Contact Information: The Holistic Dog Health Coach
Email: cat@theholisticdoghealthcoach.com
Website: www.theholisticdoghealthcoach.com