Privacy Policy

Effective Date: January 2025

The Holistic Dog Health Coach Limited respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
Account Information: Login credentials, order history, and preferences.
Technical Information: IP address, browser type, operating system, referring URLs, and browsing behaviour via cookies or similar technologies.
Health and Pet Information: Details you voluntarily provide during consultations about your dog’s health, diet, and lifestyle.

2. How We Use Your Information

We use the collected information to:

Process orders and provide services.
Manage accounts and customer support.
Send updates, newsletters, and marketing (with your consent).
Improve website functionality and customer experience.
Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal data. We may share information with:

Service Providers: Such as payment processors, shipping companies, and IT support services.
Consultants: Canine nutritionists working under confidentiality agreements.
Legal Authorities: If required to comply with laws or enforce our terms.

All partners are contractually bound to protect your information.

4. Data Security

We implement appropriate technical and organisational safeguards to protect your data against unauthorized access, alteration, or loss.

5. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

Access the data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (subject to legal retention requirements).
Object to or restrict data processing.
Withdraw consent for marketing communications.

To exercise your rights, contact us at cat@theholisticdoghealthcoach.com.

6. Cookies

We use cookies to personalize your experience and analyse site traffic. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined or as required by law.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted with a new effective date.

Contact Us:
The Holistic Dog Health Coach Limited
Email: cat@theholisticdoghealthcoach.com
Website: www.theholisticdoghealthcoach.com